Professional Services

About End User Support (Subscription) End User Support (Subscription) provides on-site professionals from the ASET End User Support (EUS) team to: Troubleshoot technical issues that cannot be resolved by the Service Desk Provides technical assistance and support related to desktop hardware, software

About Desktop Support Technician This service provides a desktop support technician at an hourly rate to assist with troubleshooting devices that are unsupported to ensure that state agencies, boards, and commissions maintain a stable, efficient computing environment. The utilization of this service

About Programming Services Programming services provide development professionals at an hourly rate who can automate, implement, and enhance processes, and handle matters related to software and infrastructure management processes. This service is for agencies who require development assistance for

About Server Support (Subscription) Server Support services provide specialist support for cloud-based, on-prem servers and cloud services related to infrastructure. This service is tailored specifically for individual business needs, ensuring that systems function properly and efficiently. What

About Server Technician This service provides agencies with server technicians at an hourly rate to handle tasks related to technical support for servers and operating systems. Server technicians help manage data center hardware by providing a total diagnosis and repair on hardware issues and help

About Service Desk (Subscription) The Service Desk provides a centralized point of contact for responsive and quality support while striving to exceed customer expectations. Common tasks resolved by the Service Desk include account access, troubleshooting requests, and assisting in the communication

About eLicensing Basic (Subscription) eLicensing is a statewide online licensing system for businesses and licensees used to submit, accept, sign, and approve online applications as well as obtain and manage licenses. Our eLicensing team is available to support agencies that utilize the State’s

About eLicensing Advanced (Subscription) eLicensing is a statewide online licensing system for businesses and licensees used to submit, accept, sign, and approve online applications as well as obtain and manage licenses. Our eLicensing team is available to support agencies that utilize the State’s

About Database Specialist This service issues database specialists to provide support of database design, assessments, process automation, ETL (Extract, Transform, Load), upgrades and migrations, and maintenance activities for a requested length of time or depth of a project. This service also